Most orders ship within 1–2 business days from our FDA Registered facility in Rockville, Maryland.

You’ll receive a tracking number once your order leaves our hands.

Yes — expedited shipping options are available at checkout.

Rates and delivery times may vary depending on your location and the shipping method you select.

If your order hasn’t shipped yet, we’re happy to help with changes or cancellations.

Just email us at info@kitusafe.com as soon as possible — our team moves fast!

Yes — we offer international shipping to many countries.

Rates and delivery times will be calculated at checkout based on your location. Please note that customs fees or import taxes (if any) are the responsibility of the recipient.

Start by checking with neighbors, your mailbox area, or your building office.

Still no luck? Reach out to us at info@kitusafe.com — we’ll help investigate and make sure you’re taken care of.

Due to the personal hygiene nature of our kits, we cannot accept returns on opened or used products.

If your order arrives damaged or incorrect — whether you're a wholesale partner or an individual customer — reach out to us within 30 days of delivery. We’ll work with you to make it right.

Please send a photo of the damaged item, your order number, and whether this was a retail or wholesale purchase to info@kitusafe.com.

We’ll arrange a replacement or refund promptly, based on the issue.

Every kit has a full contents list on its product page. If you're placing a bulk order and need a downloadable list or spec sheet, let us know — we’re happy to provide it.

Most products have a shelf life of 12–36 months. Expiration-sensitive items (like wipes or medications) are selected with longevity in mind. For bulk purchasers, shelf life information can be provided in advance for procurement records.

Visit our Bulk Orders page to create a wholesale account. Once approved, you'll get access to bulk pricing, order tracking, and support from our team.

There is a minimum of 300 units to qualify for wholesale discounts. Need fewer? Reach out — we may still be able to help.

Absolutely — we offer volume discounts and can work with you to schedule recurring shipments if needed. Let us know your organization’s needs and we’ll build a solution that fits.

Yes — eligible organizations can request tax exemption during the wholesale account setup process.

All kits are assembled and shipped from our FDA Registered Facility in Rockville, Maryland. Our team personally oversees quality and fulfillment to ensure your order arrives just right.

We focus on real-life utility. Our kits are compact, practical, and designed for both everyday carry and large-scale distribution. Whether you're packing a purse, prepping a classroom, or restocking a shelter, our products are built to help.

We assemble and pack all kits in the U.S. Many components are U.S.-sourced, and we work closely with vetted suppliers to ensure quality and consistency.

Yes — our facility is FDA-registered, and we work with GMP-compliant suppliers whenever possible.

Our kits are assembled with hygiene, safety, and real-world use in mind — ideal for both personal and professional distribution.

We accept all major credit cards, Apple Pay, Amazon Pay, Google Pay, and Shop Pay. Wholesale customers with approved accounts can also submit purchase orders.

First, double-check your billing details and card expiration. If everything looks correct, try a different browser or device. Still stuck? Email us at info@kitusafe.com and we’ll help troubleshoot.

Absolutely. You can create a standard customer account or apply for a wholesale account if you're buying in bulk. Account holders can track orders and manage preferences.

Yes — our site is encrypted with SSL and meets the latest e-commerce security standards. Your payment details are never stored or shared.

We strive to make our site usable for everyone. If you encounter any accessibility issues, please let us know — we’re happy to improve wherever we can.